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WireNut Home Services > Privacy Policy

WireNut Home Services Privacy Policy

Who We Are

Our website address is https://thewirenut.com.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation 2016 (GDPR), the data controller is WireNut Home Services, 525 Babcock Rd, Colorado Springs, CO 80915

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 & General Data Protection Regulations 2016 (GDPR).

Any questions, comments or requests regarding this policy are welcomed and should be addressed by emailing WireNut at gurban@thewirenut.com.

What Personal Data We Collect and Why We Collect It

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website https://thewirenut.com/. This includes information provided at the time of posting material or requesting information on services. We may also ask you for information when you report a problem with our site.
  • If you contact us by any means with queries, complaints etc., we may keep a record of that correspondence.
  • When you engage with us on social media.
  • When you engage with us via advertisements.
  • We may also ask you to complete surveys that we use for research and quality control purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own admin purposes or otherwise and the resources that you access.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may collect information about your computer, including where available your IP address, operating system and browser type/version, for system administration, security and user experience optimization purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your preferences by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customize our site according to your individual interests.
  • To recognize you when you return to our site.
  • To track our website’s reach and engagement on social networking sites.

We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. In some instances, we may use outside companies to display ads and collect information on our site. These ads may contain cookies for optimization purposes, and we do not have access to this information. These companies may use this information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on site, other Web sites and other forms of media about goods and services of interest to you. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and/or your user experience when using our website might be affected. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

Please note that we also use third-party cookies (e.g. Google Analytics), over which we have no control. For more information please refer to our Cookie Policy. 

Grounds of Processing

In technical legal terms we process personal data provided while using our website (or calling our office with an enquiry) under the ground of “legitimate interests” and “consent”. WireNut Home Services legitimate business interest is providing electrical, HVAC and plumbing home services. The purpose of this processing is to enable to respond to your queries with regards to our services (received over the phone and/or through our website), to inform you about additional services that we think might interest you and to ask for your feedback on our services/performance etc.

Uses Made of the Information

  • We use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us or for due diligence purposes before entering into a contract.
  • To allow you to participate in surveys or interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent. We will give you the chance to refuse any marketing e-mail from us in all e-communications, but if you wish to unsubscribe or exercise your right to be forgotten at any time, please email WireNut at gurban@thewirenut.com.

Collection, Transfer and Disclosure of Your Information

WireNut Home Services gathers and processes personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2016.

We may disclose your personal information to third parties only under the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If WireNut Home Services or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of WireNut Home Services, our website, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Google Ads

We use Google Ads to reach people who may be interested in our services. As part of this process, Google may use cookies and other tracking technologies to deliver, measure, and personalize ads based on your visit to our website and other websites. This includes:

  • Displaying our ads across the internet based on your past interactions with our site (remarketing)
  • Using demographic and interest data to improve ad targeting
  • Collecting non-personally identifiable information such as browser type, pages visited, and time spent on site

You can control how Google uses your data by visiting the Google Ads Settings page and you can opt out of interest-based advertising entirely through the Network Advertising Initiative.

We use Google Ads, including conversion tracking and remarketing features, to improve the performance of our advertising campaigns and better serve visitors like you.

Conversion Tracking

Google Ads tracks when users complete specific actions on our website, such as filling out a contact form or making a purchase. This helps us understand the effectiveness of our ads. The data collected is anonymous and does not identify individual users.

Remarketing:

We use Google Ads Remarketing to advertise across websites to people who have previously visited our site. Google uses cookies to show our ads based on your past visits. This allows us to provide relevant ads and offers to users who have shown interest in our services.

Google may show our ads on sites across the internet using information gathered from your previous interactions with our website. These cookies do not collect personal information like your name or email address.

You can control your ad experience by visiting the Google Ads Settings page and opt out of personalized advertising by visiting the Network Advertising Initiative opt-out page.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Personal data is stored for varying lengths depending on the nature and purpose for which it was collected. We store personal data in line with any applicable statutory minimum periods, and then review it periodically (usually annually) to ensure it is still necessary to be retained for the purpose for which it was collected.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

In addition to imposing various duties upon data controllers the Data Protection Act & GDPR provide individuals (data subjects) with certain rights. The purpose of doing so is to empower and enable users to check what data relating to them is being held and what is being done with it. These rights come with responsibilities, it is not granted to subjects so that they may make enquiries out of idle curiosity but rather so that they can check what data is being processed on them and how accurate that data is.

  • The rights of data subjects are as follows:
  • The right to establish the existence of personal data;
  • The right of access;
  • The right of objection (unsubscribe);
  • The right to be forgotten (deleted);
  • The right of rectification;
  • The right to complain.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information WireNut Home Services in the manner set out in this Privacy Policy. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

Should you have any issues, please reach out to us by emailing WireNut at gurban@thewirenut.com.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

We may share your data with trusted third-party services we use to run our business and deliver services to you. This includes:

  • Email marketing platforms to send service reminders, promotions, or newsletters.
  • Scheduling and CRM tools to manage appointments and customer records.
  • Payment processors if you pay for services online.
  • Advertising platforms (e.g., Google Ads, Facebook) for analytics, remarketing, and ad performance tracking.

These third parties only have access to the data necessary to perform their specific functions and are required to keep your information confidential. We do not sell or rent your personal data.

We may also share data when legally required or to protect our legal rights.

Additional Information

The documents and related graphics published on https://thewirenut.com/ may contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein. WireNut Home Services may make improvements and/or changes to the information and services described herein at any time. In no event shall WireNut Home Services be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use of information available on Website Address/URL.

The entire content of this website (https://thewirenut.com/)  is copyright of WireNut Home Services that retains all rights in respect of any or all of the material. The contents of this website may be printed for personal informational use as long as the Copyright notices are also reproduced. The content may not be re-distributed, re-sold, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission of Company Name. Any infringements will be rigorously pursued.

This site https://thewirenut.com/ includes links that will allow you to leave the site. These linked sites are not under the control of WireNut Home Services and we are not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. WireNut Home Services is providing these links only as a convenience, and the inclusion of a link does not imply endorsement by WireNut Home Services of any site. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.

We strive for continuous improvement in our services, processes and protecting data subject rights. We will therefore update this privacy policy from time to time. Therefore, we advise you to check this policy on a regular basis.

How We Protect Your Data

We take data protection seriously and implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encrypted communications (SSL), password-protected systems, and restricted access to personal data. While no system is 100% secure, we regularly review our security practices and update them as needed.

What Third Parties We Receive Data From

We may receive anonymized or aggregated data from third-party platforms such as Google Ads, Facebook, and analytics providers. This data helps us understand how users engage with our website and advertising, but it does not include personally identifiable information unless you have explicitly provided it through a form or interaction on our site.

What Automated Decision-Making and/or Profiling We Do with User Data

We may use automated systems to help personalize your experience or deliver relevant advertising. For example, we may show different ads to users based on pages they visited or actions they took on our website. These systems do not make decisions with legal or similarly significant effects on individuals.

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